The sommelier in Le Bistro took time to explain what the problem actually was and how they are working on it. WHAT! No one likes to wait for bad news, nothing he can do. His response was 'I was waiting for time'. The beverage manager, on the first day onboard told my wife and I he would get back to us with a solution.which he did after we mentioned to the Haven Maitre D' about the situation.
They might be good at managing their job but as far as communication and good customer service they are lost. The second problem I have is that the officers aboard have no clue about customer service. My problem is that you sold me a premium beverage package that on your web site said Veuve was available also Moet Chandon.no notice about changes were sent. None in the Haven.discontinued serving Veuve at the haven bar.OK what do you have?.Rose Champagne. Most of the situations on board were due to changes in policy from NCL head office.Are you listening? We always purchase the premium upgrade on the beverage package due to our taste for good Champagne. My experience in the Haven the first week in July was interesting. First, This was our Third NCL Joy Haven cruise in 12 months.
